Customer Support

How Can We Help?

Goldpeak is committed to supporting customers before and after their purchase. Whether you need help selecting the right mesh size, comparing galvanized and PVC-coated products, understanding roll dimensions, checking an order, tracking a shipment, or resolving a delivery issue, our support team is ready to assist.

If you are unsure which product is right for your project, please tell us how you plan to use the mesh. Information such as the application, required height, total project length, preferred mesh opening, and outdoor environment can help us provide more useful product guidance.

For order-related questions, please include your order number, product name, and the email address used when placing the order. This information helps us locate your order and respond more efficiently.

If your package arrives damaged, incomplete, or different from what you ordered, contact us as soon as possible. Please provide clear photographs of the outer packaging, shipping label, product, and any visible damage. Keep the original packaging until the issue has been reviewed.

Our team can provide general product information and installation suggestions. However, customers are responsible for confirming that the selected product, installation method, fasteners, and project design are suitable for their specific use, local environment, and applicable requirements.

Customer service messages are normally answered within 【1–2 business days】. Response times may be longer during weekends, public holidays, promotional periods, or times of unusually high inquiry volume.