Shipping & Returns

Shipping Policy

Orders are normally processed within 【1–3 business days】 after payment has been confirmed. Orders placed during weekends or public holidays will begin processing on the next business day. Processing times may be extended during peak seasons, promotional events, or periods of high order volume.

Goldpeak currently ships to 【your actual shipping area】. Delivery availability and shipping charges may vary for Alaska, Hawaii, U.S. territories, PO boxes, remote locations, or oversized orders.

Estimated delivery normally takes 【3–7 business days】 after the order has shipped. Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, incorrect address information, or other circumstances outside our control.

Shipping charges are calculated and displayed during checkout unless the order qualifies for a free-shipping promotion. Oversized products, remote locations, or special delivery requirements may result in additional charges.

After an order ships, a confirmation email containing tracking information will be sent to the email address provided at checkout. Tracking information may require 24–48 hours to appear or update in the carrier’s system.

Customers are responsible for reviewing the shipping address before submitting an order. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after the order has entered processing or has already shipped.

Please inspect your order promptly after delivery. If an item arrives damaged, is missing, or is different from what you ordered, contact us within 【5 calendar days】 of delivery. Include your order number, photographs of the outer packaging, shipping label, product, and visible damage. Do not discard the packaging until the issue has been reviewed.

Return Policy

Eligible products may be returned within 【30 days】 of delivery. To qualify for a return, the product must be unused, uninstalled, uncut, unmodified, and in resalable condition. The original packaging, product identification, and proof of purchase must be included.

Customers must contact Goldpeak and obtain return authorization before sending any product back. Products returned without authorization may not be accepted.

Products that have been cut, installed, bent, altered, used, damaged through improper handling, or returned outside the approved return period may not qualify for return. Customized products, clearance products, and final-sale items may also be non-returnable.

For returns caused by customer preference, incorrect size selection, or no longer needing the product, return shipping costs are the responsibility of the customer. If the issue is caused by a verified Goldpeak fulfillment error, product defect, or shipping damage, we will provide an appropriate solution after reviewing the claim.

After an approved return is received and inspected, the refund will normally be issued to the original payment method within 【5–10 business days】. Original shipping charges are generally non-refundable unless the return is caused by a verified fulfillment error or product defect. Banks and payment providers may require additional time to complete the refund.